Aim

This three-day workshop will help firstline and mid-level managers to deal with conflict in the workplace. The content is based upon real life experiences of issues and concerns expressed by managers. It is designed and lead by accredited Organisation and Workplace Mediators.

Who is it for?

This 3-day workshop is designed specifically for managers who are at the front edge of workplace conflict.

What you’ll learn

Organisation and Workplace Mediators, exploring skills of Mediation and Conflict Resolution in order to:

• Understand conflict in the workplace
• Be able to identify the early emergent stages of conflict
• Know the difference between positive and negative conflict
• Heighten the awareness of stress and its implications
• Define appropriate behaviour and dignity in the workplace
• Define and understand bullying, what it is and is not
• Define and understand harassment and sexual harassment
• Explore legal, emotional and cultural issues

Fee

Course fee in 2010 is €495.

Learn more

To learn more about this course, contact the Open Training College or click here to download the course brochure.

How to Apply

Initial enquiries can be made to the Open Training College. This 3-day management course is demand driven and the College can offer this course to a small group of participants within very short notice.

Email: info.otc@smh.ie

Phone: +353-1-2988544

Write to: Open Training College, Prospect Hall, WIllowfield Park, Goatstown, Dublin 14, Ireland

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